Last updated: 13 September 2026

The short version: we cover faults, we don't cover change of mind. Every piece is cut to the size you select after you order, so it can't be resold.

If something is wrong with your piece

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

A failure is major if a reasonable buyer would not have bought the piece knowing about the problem, or the piece is significantly different from its description, or it is unsafe, or it is substantially unfit for normal use and cannot easily be put right within a reasonable time. That is a guide, not the whole test.

These rights are not limited by any time period. How long a piece should reasonably last depends on what it is. Ours are made to last years, and we stand behind them for that long.

How to make a claim

Message us through the contact form. We reply by email; send the photographs in reply. We need:

• Your order number
• Photographs showing the problem
• A short description of what happened

We will respond within 3 business days. If we think the piece is not faulty, we will tell you why, and the rights above are unaffected.

If the failure is major, you choose the remedy. Reject the piece and take a refund or a replacement, or keep it and claim compensation for the drop in value. That choice is yours, not ours.

If the failure is not major, we choose between repairing it, replacing it, or refunding you, and we do it within a reasonable time.

Do not post anything back before we confirm. We will send return instructions. Unannounced returns can go astray.

Some pieces are made in limited runs and are not remade once the run is gone. If yours is one of those, there is nothing to replace it with. If you reject it for a major failure, the remedy is a refund. A failure that is not major means repair or refund. Ongoing pieces can be replaced.

What counts as a fault

Covered:

• Brass cracking, breaking, or failing under normal use
• Stitching or hardware failing
• A piece cut to a different size than the one you selected
• Damage in transit
• A piece that does not match its description

Not covered:

• Variation in colour, grain, marking or finish between pieces or from photographs — everything is made by hand, and no two are identical
• Brass developing a patina. Brass does this. It is expected and it is not a defect
• Leather softening, marking and changing with wear
• Damage from misuse, accident, or not following the care instructions
• Normal wear and tear
• A piece cut correctly to a size you selected in error, unless we told you which size to order

Change of mind

We do not accept change-of-mind returns.

Every piece is made after you order and cut to the size you selected, so it cannot be resold to anyone else.

This does not affect your rights above. If a piece is faulty, not of acceptable quality, or does not match its description, you are entitled to a remedy under the Australian Consumer Law regardless of anything in this section.

Before you order: if you are unsure about sizing, finish or specification, ask through the contact form. We would rather answer questions than make the wrong piece.

Sizing

You choose the size. We cut the piece to it.

Sizing instructions are on every product page. Follow them exactly.

Do not measure your waist, and do not guess. Measure a belt you already own and like the fit of. Lay it flat and measure from where the pin rests on the front of the buckle frame, to the hole you use. That number, in centimetres, is your size. Pick the closest option.

We restate your size in the order confirmation email. Check it. If it is wrong, tell us within 48 hours and we will correct it or cancel and refund. After 48 hours the strap has been cut to that size and we cannot undo it.

If you select the wrong size, the piece is not faulty and we cannot remake or refund it.

Two exceptions. If we cut a piece to a different size than the one you selected, that is our error: we will remake it or refund you, whichever you ask for. If you asked us before ordering and we told you which size to order, and that size is wrong, that is our error too, and the same choice is yours.

Cancelling an order

You can cancel for a full refund within 48 hours of ordering. We do not cut the strap until the 48 hours are up.

After that, the strap has been cut to your size and the order cannot be cancelled.

Refunds

Refunds go back to your original payment method within 5 business days of the claim being settled or the piece coming back.

Your bank may take a few days longer to show it.

Paid in Monero. We refund the same amount of Monero you sent. Not the dollar value it was worth on the day you sent it. The rate moves in both directions and we do not adjust for it either way. We send it by hand, so give us the address you want it returned to.

Still not happy

Tell us through the contact form. If we can't resolve it between us and you are in Australia, you can contact consumer protection in your state. In South Australia that's Consumer and Business Services (cbs.sa.gov.au), and the ACCC has guidance at accc.gov.au.

If you are outside Australia, contact the consumer protection body in your own country. Living outside Australia does not reduce the rights above.